AI for the Overwhelmed: a webinar

 

Report on the BLE webinar held on 16th April 2024

This session served as a supportive introduction to GenAI and what it can do in the context of higher education. It was purposefully not recorded in order to offer attendees a safe space to find out what GenAI is, to share experiences and to feely ask the questions they were too afraid to ask for fear of looking ignorant. Over 80 people registered for the webinar, which in itself spoke volumes. Attendees represented a broad range of staffing areas including teaching, research, course administration, HR, library, IT and digital education. So many colleagues wanting to gain a better understanding - and to discover what others know/are doing. We are, after all, human and not machine. So many of us are feeling overwhelmed by AI in different ways, from what it is to how to help others.

CoPilot's response to the query 'What does GenAI mean?'

I opened the session with a personal explanation of why I had organised the event. And here it is again in a nutshell: Upon returning from parental leave at the start of February 2024, the emergence (or crash-landing) of GenAI was being discussed everywhere – e.g. the impact it was having on learning, teaching and particularly assessment. There was a constant stream of events being organised, courses to take, articles to read, policies to develop - I felt I was very far behind everyone else and I panicked that I had too much catching up to do. Being out of my depth in the world of technology was something I hadn’t experienced before – I was drowning in a sea of information and discourse, and I didn’t know where to start. I was overwhelmed. But the more I spoke to learned colleagues, the more I realised that everyone was feeling the same. I hadn’t really fallen behind – the development and pace of AI is so fast-changing, it is hard to keep up - and many people still haven’t had the chance fully engaged with it at all. I wanted to connect with others feeling the same as me and to start to investigate how the BLE could support them (us).

Deborah Grange, Head of Student Learning Development at Birkbeck, has been running a regular workshop specifically for students since the start of this calendar year. Interestingly, staff have also been attending. I knew she was the person I needed to provide a gentle introduction to GenAI. Deborah ran through the most commonly-used GenAI tools (or Large Language Models, LLMs) that are available. She explained in simple terms how they work and why we need to use cautionary behaviour when using them. AI outputs are only as good as the data that is fed in; the tool doesn't 'think' and it can offer incorrect yet convincing-looking responses ('hallucinations'). Deborah demonstrated Microsoft's CoPilot (based on GPT-4, the same 'engine' that Chat GPT uses) and Google's Gemini by entering a query and comparing the results. 

From this 'basics of AI' presentation, I then invited Sultan Wadud, Learning Technology Manager at SOAS, to share how he uses AI in his every day work. Wadud's talk presented several advanced examples of AI usage from generating images to convey concepts for presentation slides to helping him make a start on writing policies and emails.

Throughout the session, attendees contributed to this Padlet board to share their motivations for attending the session, examples of their use of GenAI tools and then what the BLE can do next. The BLE Team will be using both this and the chat contributions made in the session to inform our planning. Suggestions for follow-ups so far include regular online 'show and tells with AI' to share what people are doing and a hands-on workshop to try out tools for those who are not experienced. Please contact us here if you would like to make a suggestion.

In conclusion, like the web browser, which changed the face of education forever, GenAI is already doing the same - and it is here to stay (well, evolve), We can’t avoid it – we have to embrace it, or at least acknowledge and work with it.

If you work for one of the BLE partner institutions*, join our mailing list here to be the first to find out about all our events and activities:
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* Birkbeck, LSHTM, RVC, SOAS, UCL and the University of London

Launch of our latest course: Is a PhD Right for Me?

Is a PhD Right for Me?

The BLE's new three-week course on FutureLearn offers a comprehensive approach to considering, applying for, and beginning doctoral study in the UK. The course dispels misconceptions, examines real-life concerns and speaks to a wide range of groups and individuals traditionally under-represented in doctoral study.

Throughout the course, learners discover strategies to help them work effectively, manage their wellbeing, maintain good working relationships with supervisors and clarify potential career paths after the PhD.

Week 1 helps the learner decide whether to pursue doctoral study. We provide an overview of  fundamental personal, practical, and financial aspects of the decision.
Week 2 provides guidance on making a PhD application, such as how to  search out opportunities, put together a research proposal, find the right supervisor and apply to an institution or research project.
Week 3 focuses on managing day-to-day life as a doctoral student. 

Learners take an active role in their learning, completing reflective and practical tasks and  taking part in conversations with each other. Highlights include interviews with current doctoral students, supervisors and staff who share their experiences, expectations and advice. Learners also follow four diverse student characters in their  journey to decide whether or not doctoral study is the right path for them.

Really amazing! [This course] opened my mind to the ''secrets'' of PhD study and had so many tips to follow. (Learner feedback). 

Course introductory video

• Enrolment link 

• Course development information

BLE Director and UCL Learning Technologist are filmed in the Channel 4 News studio!

The Association for Learning Technology (ALT) and ITN Business have co-produced a news-style programme, launched this week at the ALT Annual Conference.

With 66% of ALT members now using blended and hybrid models in the classroom, it is now more important than ever to be tech-savvy in the educational landscape.

 “Digital Transformation” highlights the importance of investment in both the right infrastructure and the people behind the technology, delving into the latest learning technologies and strategies enabling change.

The full programme aims to encourage new strategies to further the offering to educational institutions, while raising awareness, champion partnerships and support the next stage of digital learning. You can watch the showcase with all the highlights here.

Anchored by ITN Business presenter Michael Underwood, the film consists of interviews with industry thought leaders discussing the positives of the new direction of learning following the pandemic, the importance of the staff behind the technology and the key issues the sector is looking to address.

Michael was joined in the ITN London studios by the BLE's own Director, Sarah Sherman and Carol Worsfold, Learning Technologist at UCL who discuss ALT's accreditation scheme, CMALT. The BLE has been running an annual CMALT scheme for seven years - more information about that is available here. 

Facilitation? Moderation? A Model for Clarifying Educator Presence in Online Learning Discussions

Last week we ran a seminar (a Moderation Masterclass) for new moderators on our recently launched FutureLearn course, Digital Skills Awareness for Starting Higher Education in which we tackled head-on the thorny issue of Moderation v Facilitation -- what do these terms mean? How do they differ? In preparation for the session, I started work on a little diagram for helping to establish distinctions between the terms, which are often used interchangeably. 

I started working in this area way back in the early 2000s, when online discussions, if not new (discussion boards had been around since the mid-90s), were certainly hot technologies in the burgeoning world of online learning. A lot of research and influential ideas came out around that time about building online communities and engaging participant interaction from the likes of Gilly Salmon, Nancy White and Etienne Wenger (amongst others). I'm not going to do a survey of literature here, but you are invited to go look. While online learning has changed a lot (especially the technologies and dependence on video and video conferencing), discussion forums themselves have not (please see my blog post about that). Nor has the way we use them.

For the purposes of our seminar, my diagram needed to be a quick way to conceptualise the key educator roles (that is, the delivery and support sides of a learning activity) and the way these relate to the learner's engagement with the activity and, specifically, the educator. 

The primary elements of the model are:

• Educator role: Monitor, Moderator, Facilitator, Tutor
• Role category: continuum from Admin to Teaching
• Level of learner independence versus dependence on educator (apart from interaction with other learners)
• Level of educator "presence" within the activity (visibility as well as active intervention) 

Courses, and even individual activities, will often overlap or complicate these elements, but the overall model is useful for developing an understanding of what is required in a specific instance and -- vitally -- for getting a team of educators all on the same page.  

Monitoring and Tutoring, at either end of the spectrum, are relatively clear. Monitoring involves virtually no educator presence. It is simply oversight to keep an eye on proceedings and report problems while the learners engage with the material and each other, independent of educator intervention. Tutoring involves strong educator presence carefully leading the dependent learners through the discussion as an expert in the subject.

Moderating and Facilitating are the two terms most often confused and ill-defined, especially in terms of online discussions. In my model, Moderation is further up the Admin end of the scale than Facilitation, which has more of a teaching function. 

Moderation requires no subject knowledge. It's about keeping a discussion ticking along smoothly and, unlike monitoring, allows for occasional visible interventions, especially to counter incorrect or potentially enflaming contributions from learners. In addition, a moderator can respond to learners directly to point to sources of assistance or answer a pressing question that the other learners cannot answer. Moderation usually does not include interventions about the ideas or topics in the course. It takes a judgement call to avoid setting up expectations that the discussion will be actively facilitated while also making sure learners are not neglected. 

Facilitation picks up where Moderation leaves off, involving the kinds of skills that encourage learners to respond to each other and extend their thinking and also the ability to summarise key points and present the learning developed in the discussion back to the learners. Maybe surprisingly, Facilitators do not have to be experts in the subject; they need to be experts in facilitation. Facilitation requires a judgement call to avoid dominating discussions by presenting as subject experts while also making sure the learners are sufficiently engaged with the topic and with each other.

Which type of role, category, level of independence and presence is appropriate for any discussion will depend on a range of contexts, such as the purpose for the discussion, the course it sits within, the subject matter, the type of course, the group size, learner expectations, staff availability, budget, platform, technical and other factors. Above all, the originating design for the course needs to take into consideration these constraints to create and present a holistic learning experience with well-planned activities, whether simply monitored, moderated, facilitated or fully led by a tutor.

Do you have thoughts and experience with these roles? We'd love to hear your views.

Technology, racism and unpeeling the onion

This post by Samanatha Ahern was originally posted here: https://london.ac.uk/centre-for-distance-education/blog/technology-racism-and-unpeeling-onion

Members of the Association for Learning Technology (ALT) Anti-Racism and Learning Technology Special Interest Group have been developing a free set of tools to address racism. The draft toolkit is currently available and community feedback is being sought.  

Explore the toolkit and provide feedback: https://reflect.ucl.ac.uk/ar-lt-toolkit/

Digital technologies and media in all their forms are increasingly ubiquitous in broader society and education, both nationally and globally. However, they are not neutral. They are both socially constructed and construct society. The social nature of their construction bakes in and reinforces existing epistemologies and biases, both conscious and unconscious. This can lead to the exclusion and isolation of the non-normative group(s). In teaching and learning contexts this can impact learners’ sense of belonging, engagement with their course of study and ultimately their outcomes. 

Overview of the toolkit

The draft toolkit developed by the ALT(Opens in new window) Anti-Racism and Learning Technology SIG provides a series of prompts to help un-peel the onion and support those designing and creating digital learning, and supporting and procuring digital tools.

The ‘Tool’ section of the site links to a form containing a series of prompts one could use while working on a technology enhanced learning project or piece of work. The broad categories of prompts the toolkit provides are as follows:

• Communities
• The project team
• Learning content
• Tools and platforms
• Post-project reflection

A ‘Further Resources’ section offers suggestions mapped to the five category areas in the toolkit and a ‘AR in LD and ID’ section is aimed at scenarios where one is facilitating learning or instructional design workshops that draw on frameworks that aren’t specifically anti-racist. This part of the toolkit offers guidance on where in those frameworks you might incorporate anti-racism, for a wide range of frameworks.

In order to further develop the toolkit, both in terms of usefulness and usability a community consultation is currently underway. Colleagues are invited to engage with the prototype prompt tool and to provide feedback.